Refund & Return Policy

This Refund & Return Policy explains how refunds, cancellations, and returns are handled for appointments booked through eAppointment.

1. Appointment Cancellation

You may cancel an appointment before the scheduled time according to the terms provided during booking. Refund eligibility depends on the notice period.

2. Refund Process

All eligible refunds will be processed through the original payment method (SSLCommerz). Refunds may take 5-7 business days to reflect in your account.

3. Non-Refundable Cases

• Missed appointments without prior cancellation.
• Appointments canceled after the allowed notice period.
• Payments made for special services or packages that explicitly mention non-refundable terms.

4. Changes to Policy

We reserve the right to update this policy. The latest version is always available on this page.

5. Contact Us

For questions regarding refunds or cancellations, please contact us at info@chevroneyehospital.org.